Apartment Booking - Terms and Conditions

1 Reservations/Bookings

Once a completed booking form is received either by post or email a booking Ref No is issued to the party leader hereafter known as 'the customer'. The customer who signs or submits the booking form does so on behalf of all the members of the party and binds them jointly to these 'Terms and Conditions'. Confirmation of your apartment by way of the issuing of the booking Ref No by us hereafter known as 'the Management Company'. The issue of the booking Ref No. constitutes a contract between 'the management company' and 'the customer', which is governed by English Law.
 

2 Payments

Upon receipt of your booking Ref No. the customer must make an initial deposit payment of £100 from the total cost of the apartment within 10 days to secure the apartment. Failure to make this deposit payment within the 10 days will mean the apartment will be readvertised for rent. The remaining cost of the apartment to be paid no later than 6 weeks prior to the departure date. If the booking is made within 6 weeks of departure date the whole amount shall be due with the booking form. There are several methods of how payments can be made:-

1. Pay at any high street bank into the account below.
2. Online. Make a Bill Payment online into the account below
3. All payments must be in euros

Bank	Banco de Andalucia
Address	Avda. Las Palmeras,esq. Girasoles Edif.Benalmar-playa-3a fase 29630 Benalmadena Costa Malaga SPAIN
Account Name	Ocean Horizonz SL
Account No	IBAN:0004 3237 07 060-00252-02
Sort Code	BIC: BANDESS

NOTE: ALL PAYMENTS MUST BE ACCOMPANIED WITH A REF No/NAME/APARTMENT SOMETHING FOR US TO TRACE AND ALLOCATE YOUR PAYMENT.

 

3 Cancellations

All cancellations made by the customer must be in writing and include the booking Ref No and signed by the party leader/customer who submitted the initial booking form. All cancellations are subject to a charge payable by the customer to compensate for the expense of processing your booking and any loss from being unable to re-sell the apartment are as follows below:

Cancellation received before arrival date	% lost
more than 63 days	deposit only
62 - 43 days	35 %
42 - 29 days	50 %
28 - 0 days	100 %

4 Change over

Apartments shall be available on arrival day from 2pm and must be vacated on departure day by 10am to enable the apartment to be made ready for incoming guests. These times may be varied if pre-arranged with the management company who will endeavour to accommodate the request when circumstances permit.

5 Travel Insurance

Holiday and Travel insurance is considered an essential for the customer and all members of your party. Please ensure all members are covered during your stay.

6 Standards

Whilst we endeavour to maintain high standards it is inevitable that items may break or require maintenance. Whilst we endeavour to carry out these repairs during a vacant period it may become unavoidable, especially if there is a hazard to health, therefore be aware you may encounter maintenance staff.

7 Complaints

In the unfortunate event that a problem may arise with the apartment the customer is required to immediately inform the management company who will have the opportunity to rectify the problem. If you fail to do this we cannot accept responsibility as we have not had the opportunity to investigate and rectify the problem.

8 Circumstances beyond our control

It may be unavoidable when due to circumstances beyond our control to change your apartment. We will inform you as soon as possible and discuss the possible options available, offering either alternative accommodation of similar or superior standard or a refund.

9 Maid Service

A maid service is included on your arrival/departure day. If your stay is for more than 7 nights and you require an additional maid service, which includes change of linen and general apartment clean this is an optional extra. (aprox £50 )

10 Breakages

We realise that on occasions unfortunate accidents do occur, whilst we do not ask for a security deposit we rely on the trust and integrity of the guests to immediately inform the management company. You will be required to pay for any repairs or replacements.

11 Apartment hygiene

Please leave the apartment in a reasonable clean and tidy condition - (leave it how you would expect to find it). Please refrain from SMOKING within the apartment and confine smoking to the open terraces/balconies. Please remember that these apartments are peoples homes. Upon entry into your apartment please familiarise yourself with any of the OWNERS personal do's and don't relating to that specific apartment that may be posted inside and respect these wishes. If any apartment is left in an unreasonable condition we reserve the right to charge the party leader an additional cleaning charge

12 Pets

At no time are pets permitted in any of the apartments.

13 Liabilities

The information and descriptions supplied here are believed to be accurate and offered in good faith. Certain facilities may not be available from time to time due to circumstances beyond our control for which the management company accepts no liability. In addition the management company accepts no liability for any injury, loss or damage to the customer,or any member of the customers party or any visitor to the apartment arising out of or in connection with the apartment or the pool. The customer must ensure all children are supervised in or around the pool.